Policy

Welcome to the ELEFANT TRAKS online store (the “store” or this website). ELEFANT TRAKS provides this website as a service to its customers. Please review the following basic rules that govern your use of our website (the “Agreement”). Please note that your use of our website constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this website.

Although you may “bookmark” a particular portion of this website and thereby bypass this Agreement, your use of this website still binds you to the terms. Since ELEFANT TRAKS may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

WEBSITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this website (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ELEFANT TRAKS. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ELEFANT TRAKS. All trademarks are property of their respective owners.

This website and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the website or any related software.

PRODUCT COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

DISCLAIMER

ELEFANT TRAKS provides the materials on this website “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. ELEFANT TRAKS expressly disclaims any duty to update or revise the materials on this website, although ELEFANT TRAKS may modify the materials at any time without notice. By your use of this website, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website. You further acknowledge that ELEFANT TRAKS shall not be liable for any damages of any kind related to your use of this website.

INDEMNIFICATION

You agree to defend, indemnify and hold ELEFANT TRAKS harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the website.

PRIVACY

We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our ELEFANT TRAKS Newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We will not pass on your personal details to any other organisations.

No credit card information is collected or stored by ELEFANT TRAKS, all payments are via an external PAYPAL server.

Any changes to our information collection policies will be posted on this page. By using the ELEFANT TRAKS online store, you are consenting to the collection of information by Elefant Traks.

SHIPPING & RETURNS

Shipping Info

Australian Customers

We’ve chosen Australia Post to handle delivery of all our orders. Australia Post offers a safe, fast, cheap and reliable service. If you’re in a rush for your purchase Express Post offers next business day delivery Australia wide. Each item in the store is individually weighed and our shipping calculator works out the actual postage cost.

Overseas Customers

For most orders we recommend Air Mail shipping, Australia’s Air Mail rates are some of the cheapest in the world and they also provide a swift shipping time. Other options include Express Post International, Express Courier International and Sea Mail.

International orders may be subject to local taxes and duties. It is the buyers responsibility to understand and pay these.

Making a Return

Australian Customers

If you change your mind after your goods have arrived you may send them back within 30 days of receipt. You must contact us for a goods return authorisation number first. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, mark it ‘Return To Sender’ and you can send it via Australia Post. If you have simply decided that you don’t want the order we will refund the value of the goods or credit the value against a future order. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged.

Overseas Customers

If you change your mind after your goods have arrived you may send them back. You must contact us for a goods return authorisation number within 30 days of receipt. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, and post it back to ELEFANT TRAKS Australia. If you have simply decided that you don’t want the order we will refund the value of the goods. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged, in which case we will be happy to refund both the product and delivery costs.

Refunds can only be credited against the original card.

Please send returns to:

Elefant Traks
PO Box 286
Marrickville NSW 2204